DaTerra Cucina offers a 1-Year Manufacturer’s Warranty against defects in materials and workmanship under normal home use. If you experience any difficulty with your ceramic nonstick frying pan, you can return it at any point within the first 365 days for your money back.
We do require proof of purchase with a date to honor a refund or exchange. If you have ordered on our website or on Amazon, an order number will suffice. If you purchased elsewhere, we require a physical receipt.
Please email us through the contact link below with your order number and date of purchase. We will issue you a Return Authorization number to get your pan (and any corresponding lid) sent in for reimbursement. Customers are responsible for proper packaging and return shipping costs.
We will reimburse the original purchase price to either your original method of payment or as a DaTerra Currency E-Gift card. Please allow up to two weeks to receive your refund from the date we receive your package.